Real Property Division Customer Journey Map
Phase I - Intake
- Stage 1: Intake 1 – Automated Form
- Stage 2: Intake 2 – Follow up on missing or additional form information
- Stage 3: Kickoff Meeting – Meeting with all necessary departments
Phase II - Review & Drafting
- Stage 4: Review – Phase 1 information
- Stage 5: Agreement 1 – Staff coordinates with legal for initial drafting
- Stage 6: Agreement 2 – If applicable
- Stage 7: Review & Redline
Phase III - Public Procession & Approvals
- Stage 8: Seeking Direction – Internal via org chart for approvals on venue
- Stage 9: Executive Leadership Team including County Manager, Deputy County Manager, County Attorney, Chief Financial Officer
- Stage 10: Study session) – Public Procession
- Stage 11: Upload & Transmittal – Prep doc for signatures and route to County Attorney’s Office and Board of County Commissioners (BoCC) Clerk.
- Prepare public hearing agenda item
- Prepare resolution
- Upload into PrimeGov/Onemeeting.
- Stage 12: Fully executed docs received from BoCC Clerk.
Phase IV - Under Contract
- Stage 13: Circulating Binding Docs
- Circulate certified resolution (two weeks from public hearing – find on website)
- Stage 14: Fund EM
- Stage 15: Due Diligence
- Prepare memo outlining all docs/pictures sent or received
- Stage 16: Amend/Extends/Terminations (if applicable)
- Stage 17: Closing
- Fund (Wire/Check)
Phase V - Closeout
- Utilities
- Title Refund (overpayment)
- Final Policy
- Title Closing Docs
- Archive